Five Vendors Later: How Air Repair Pros Found an AI CSR Its Callers Can't Tell From a Human

Kara Kohlschmidt joined her family's HVAC business in 2016 to find pens and paper on every desk. A decade later, Air Repair Pros runs 32 technicians across North Texas on ServiceTitan, a virtual AI CSR called Broccoli that callers can't tell from a human, Bluon's Master Mechanic for in-field diagnostics, and a Google Chat trick worth stealing. She tried five AI vendors before one finally worked — here's how she runs the back office.